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You can easily track your order status by going to the “My Orders” page, then clicking on your order number to view the details. If your order has been shipped, you can click on the shipping company’s icon to open the tracking link.

Order processing takes 2 to 7 business days, after which shipping requires 3 to 7 business days (excluding Fridays). We always strive to shorten the processing time as much as possible, but please note that minor delays may occur during peak seasons and holidays.

Matcha is considered a food product, so it cannot be returned or exchanged for safety reasons. However, other items, such as tools and cups, can be exchanged if they meet the store’s exchange policy. Please refer to the Exchange Policy page for full details.

Yes, all products labeled 100% Organic are fully organic and certified in Japan, ensuring top quality and strict adherence to international standards.